Inmates are permitted to make outgoing telephone calls.

Citizens from the community wishing to accept inmate phone or video calls from the Cumberland County Prison need to establish an account with ViaPath Technologies. Accounts can be established online.

Options

ViaPath Technologies provides for different payment options for inmates.

Pre-Paid Accounts

Initial prepayments must be in the form of cash, money order, credit card, Money Gram or Western Union. Subsequent prepayments may be made by personal check. All prepayments made through a live operator must be at least $30 or your account will be charged a $5 minimum payment fee. The dollar amount of each phone call you receive will be deducted from your prepayment. When your account balance goes under the amount required to accept at least a 5 minute call, your account will be suspended until another prepayment is made. You may place additional money on your account at any time to ensure that you do not run out of calls.

Line of Credit Accounts

If you have good credit you may request a line of credit. By requesting a line of credit, you are agreeing to a credit check. If your credit check is favorable you will be given a line of credit to be determined by a supervisor. You would then receive a separate monthly bill from ViaPath Technologies for inmate phone calls you accept.

Debit Calling

Debit calling allows inmates to prepay for calls with the money they have in their account at the facility. If you add money to the inmate's account at the facility, they can use those funds to call any phone number.

Account Access

IVR system

Our Interactive Voice Response (IVR) system allows you to check your balance and add money to the inmate's account at the facility, he or she can use those funds to call any phone number.

Online Account Access

You can also visit us online at online where you can set up a new account, check your balance, make prepayments, view your statements and update your information 24 hours a day, 7 days a week.

Closing Your Account

You must call ViaPath Technologies when you wish to close your account. If you have a credit left on your account ViaPath Technologies will issue you a refund check for the credit balance.

Third party and calling cards are prohibited. All inmate telephone calls are recorded. Telephone privileges for inmates in disciplinary detention and medical isolation are restricted.