Frequently Asked Questions

Your local library’s contact information is on our Locations and Hours page.  If you need a fast answer to a question use our 24/7 live Chat reference service.

If you live or pay property taxes in Cumberland County or Shippensburg Area School District, you can use any library in Cumberland County. Your library's contact information is on our locations and hours page. It includes links to Google maps and a search by ZIP code. If you need a fast answer to a question use our 24/7 Live Chat reference service.

Library hours are included on our Locations and Hours page.  You can also check their home page for special hours or holiday closings. 

Our online catalog is best reached from the web site that serves all Cumberland County libraries. It is found at www.cumberlandcountylibraries.org. But since you looked here, we've got a direct catalog link for you!

The public libraries in Cumberland County, in cooperation with the administrative office of Cumberland County Library System, provide Library Services All in One Place. To find out specific information about a location, visit the Locations & Hours page.

Anyone may use any of the member libraries in the Cumberland County Library System (CCLS). Some benefits are limited to card holders.

Your countywide library card can be used at any Cumberland County Library System facility. Your card's blue Access Pennsylvania sticker also allows you to register at and use public libraries in Pennsylvania.

If you forget your card and need to borrow items, you must provide identification (such as a driver's license).

You must provide a personal identification number (PIN) when registering for a card. You will use your PIN to renew items, place holds and use the library's Internet resources.

You may renew items at the circulation desk, by phone, by self-service at the library's computer catalog or at the library's web site. You may renew most items twice. Videos and DVDs may only be renewed once. You may not renew an item if someone else is waiting to borrow it.

You may return items to any Cumberland County Library System member or any Access Pennsylvania public library.

The CCLS headquarters office is an independent agency of government. For this reason, the library system maintains a separate web site which includes an in-depth list of frequently asked questions.

We offer books, CDs, audiobooks, magazines, puzzles, games, equipment, DVDs, Playaways, and video games. We also lend eBooks, eAudiobooks, and streaming films.

For more information, visit the Cumberland County Library System's Borrow Items page.

Your first library card is free. If you live outside Cumberland County and do not have a valid Access Pennsylvania card, you may purchase a non-resident card for $5 per month.

• You can sign up online to get a temporary code for limited access.
• For full library access, you can visit your library and complete a library card registration form, or download a form to print out and return to your local library.
  • In English
  • بالعربية (Arabic)
  • Af-soomaali (Somali)
  • En español (Spanish)
• You can also request a Digital Library Card using our online form if you live in Cumberland, Dauphin, and Perry counties and do not currently have a library card. This card will give you access to our databases and eBooks/eAudiobooks. You will not be able to check out physical items with a Digital Library Card.

Detailed information on getting a library card.

You'll need your library barcode number to enter into the PIN Request form. Then our system will send a message to the email address in your account. Follow the instructions in that message to reset your PIN. If you do not receive an email, please contact library staff for assistance.

Yes. Library2GO is available in both the iOS App Store and Google Play store.

• You can pay fines in-person at any Cumberland County library with cash, check or credit card.
• You can mail a check to your library.
• You can pay online with the SmartPay system.
• Online or in person, all transactions are final - no refunds will be issued.

To log into your library account, Click the "My Account" login at the top of the Library's homepage. 

Enter your library barcode number or username and PIN and click Submit. 

You can see the steps on our Log Into My Account page. 

To renew your library card, fill out and submit our Renew Library Card form.  *Please note: It may take up to two (2) business days before we will be able to respond to any queries.

Search the online catalog for the item.  

When you find a title or item you want to borrow, click the Request It button next to the item. 

If you haven't already logged in, enter your library card barcode number or your username and PIN. 

Choose your pickup location. 

If you have a deadline, please enter it. Your hold will be cancelled for you if it is not available before the deadline. 

Click Submit to be placed in the queue. Holds are filled in the order they are received with priority given to people picking it up at the owning library. 

For more options, visit our Request Item page.

• To get a text message to answer a question you have, text us at 717-400-9840 to chat with a librarian. 
• To get text notifications, and for live renewals and account information use our Shoutbomb Text Messaging service.

Public printing at the library is $0.25 per page. Find out about related services on our website.

You can borrow eBooks and eAudiobooks through OverDrive. Get the Libby app to access them on your mobile device. We also have other sources for eBooks. Find out more by visiting our eBooks page.

Streaming video is only available to residents of Cumberland County through our subscription to Kanopy.

Yes, you can donate items to the library.  However, each library has different donation practices.  Contact your local library to find out what donations they accept.

Anyone is welcome to use our libraries.  To borrow items, you’ll need a library card. You can get a library card at no charge if you live or pay property taxes in Pennsylvania.

Certain services are limited to Cumberland County residents.

Most items are available for 14 days with 3 renewals. DVDs, Playaways, and Video Games are available for 7 days with 3 renewals. Hotspots have 14- and 30-day loans. Due date receipts and account tools can help you track your due dates.

For more information, visit our Borrow Items page.

You can complete our My Account Changes form to report a lost or stolen library card. Or, you can contact your home library.

To leave a general comment, contact the Cumberland County Library System. We respond to emails within 48 hours. If you need immediate help, please call your local library. Your feedback is always welcome.

You can send your changes to your home library using our My Account Changes form.

If a title is not owned by our libraries, you can request to borrow the item from another library within Pennsylvania.  To do this, complete the Inter-Library Loan Requests form.  Select the form for the type of item you’d like to borrow.  We have separate forms for: 

• Book request
• Article/Microfilm request
• Audiobook request
• Movie request
• Music request
• Other request